To place a refund, return or exchange request for an order placed with vconsultancy.org, You would need to contact vconsultancy.org via email at [email protected], by filling the form on the Contact Us page.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with prior notice to you.

In cases of Direct Debit, the refund request can be processed only after a 30 days period from the payment date, the period needed for your bank process settlement to complete. Vconsultancy.org will only review and respond to your refund request after this 30 days period ends.

Refund, returns or exchanges request is accepted up to 30 days from the date of placing the Order with vconsultancy.org. vconsultancy.org may grant extensions to this period for some special cases and Products & Services at its discretion.

If you choose to pay by check or money order you may cancel your order before making the payment or in case the payment is not received by us in 30 days vconsultancy.org will cancel your Order.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order/Service is already delivered we will not be able to approve the cancelation request.

Some products have special conditions for returns as described in the Order or Services delivered (“Products terms”) so please read them carefully before making a request with vconsultancy.org. In case of misunderstandings between vconsultancy.org Refund Policy and the Product terms, the present Refund policy will prevail.

If the refund request is granted by vconsultancy.org, payments are refunded as follows:

  1. Credit / Debit Cards payments will be refunded within (30) business days;
  2. Wire Transfer and check payments will be refunded within (60) business days and the cost of transfer will be supported by the end user;
  3. PayPal payments will be refunded within (30) business day;
  4. Other payment methods will be refunded between (30 to 60) business days.

If applicable, vconsultancy.org reserves the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.

The present Refund policy is part of the vconsultancy.org TERMS AND CONDITIONS.